Refund policy

Returns & Refunds Policy

Effective Date: [21 July 2026]
Last Updated: [21 July 2026]

Returns & Refunds Policy

At Risteard, we want you to be satisfied with your purchase. This policy explains your rights and our procedures for returns, refunds, exchanges and cancellations for both physical and digital products.

Nothing in this policy limits your statutory rights under Irish law or applicable European consumer protection legislation.

1. Your Consumer Rights

If you are purchasing as a consumer, you may have legal rights under:

the Consumer Rights Act 2022 (Ireland);
the Consumer Rights Directive (EU); and
other applicable consumer protection legislation.

These rights cannot be excluded or limited by this policy.

2. Return Eligibility

You may request a return within 14 calendar days of receiving your order.

For orders containing multiple items shipped separately, the return period begins on the day you receive the last item in your order.

Returned items must:

be unused and unworn;
be in their original condition;
include original tags (where applicable);
be returned in their original packaging where reasonably possible.

We reserve the right to reduce a refund where an item has been handled beyond what is necessary to establish its nature, characteristics or functionality.

3. How to Request a Return

To begin a return, please contact us within the applicable return period at:

Email: returns@risteard.com

Please include:

your order number;
the item(s) you wish to return; and
the reason for the return (optional unless the item is damaged or incorrect).

If your return is approved, we will provide return instructions.

Returns sent without prior authorisation may be delayed or refused.

4. Return Shipping

Unless the item is faulty, damaged, incorrectly supplied or otherwise required by law, customers are responsible for the cost of returning eligible items.

We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.

5. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Where approved, refunds will be processed to your original payment method.

Refunds are typically issued within 14 days after we receive the returned goods or receive satisfactory evidence that they have been returned, whichever occurs first.

Original delivery charges will be refunded where required by applicable law.

Additional delivery costs resulting from selecting premium or expedited shipping are generally non-refundable unless required by law.

6. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your order arrives:

damaged;
defective;
materially different from what you ordered; or
incomplete,

please contact us within 14 days of delivery.

Where possible, include:

your order number;
photographs of the product;
photographs of the packaging; and
a description of the issue.

Where a product is confirmed to be faulty or supplied in error, we will, as appropriate and in accordance with applicable law:

replace the item;
repair the item (where applicable);
provide a full or partial refund; or
offer another suitable remedy.

We will also reimburse reasonable return shipping costs where legally required.

7. Products

Many of our products are produced individually after an order is placed.

As these products are custom-made specifically for each customer, we are generally unable to accept returns or exchanges where:

the wrong size was ordered;
the wrong colour was selected;
the customer changed their mind after production has begun;
the customer entered an incorrect delivery address;
the customer simply no longer wants the item.

This does not affect your statutory rights if the product is defective, damaged or not as described.

8. Size Selection

Please review our sizing guides carefully before placing an order.

If you are unsure about sizing, please contact us before purchasing.

Returns based solely on an incorrect size selection may not be accepted for custom-produced items unless required by applicable consumer law.

9. Exchanges

As our products are manufactured to order, we generally do not offer direct exchanges.

If an exchange is available, we will advise you during the return process.

Where appropriate, customers may return an eligible item and place a new order.

10. Cancellations

Orders may be cancelled at any time before they have entered production or fulfilment.

Once production or fulfilment has begun, cancellation may no longer be possible because many of our products are custom manufactured specifically for your order.

If cancellation is accepted before fulfilment, a full refund will be issued.

11. Digital Products

Digital products include, but are not limited to:

downloadable files;
e-books;
recipe collections;
guides;
templates;
printable resources.

Access is generally provided immediately after successful payment.

By purchasing digital content for immediate download or access, you expressly request immediate performance of the contract and acknowledge that, where permitted by law, your statutory right to cancel may no longer apply once access or downloading begins.

Except where required by law or where the digital content is defective or not as described, digital purchases are generally non-refundable after access has been granted.

12. Online Courses

Purchases of online courses are treated as purchases of digital services.

Where immediate access is provided following purchase, you expressly request that the service begin immediately and acknowledge that your statutory cancellation rights may be affected in accordance with applicable consumer legislation.

Refunds for online courses will generally not be provided after course access has been activated, except where required by law or where the service is defective or materially differs from its description.

13. Lost Parcels

If your order appears to be lost during delivery, please contact us as soon as possible.

We will work with the shipping carrier to investigate.

Where appropriate, we may provide a replacement or refund in accordance with our obligations under applicable consumer law.

14. Refused Deliveries

If a customer refuses delivery or fails to collect an order that is returned to us, any refund may be reduced by:

return shipping costs;
customs charges;
carrier fees; and
any other reasonable costs incurred,

where permitted by law.

15. Fraud Prevention

To protect our customers, we reserve the right to refuse refunds where fraudulent activity, abuse of this policy or misuse of our services is reasonably suspected.

Nothing in this section limits your statutory consumer rights.